Refund policy

Refunds

13.1 Made-to-order or custom-produced items are made under contract, as such we do not accept cancellations or change of mind decisions, on made-to-order product/s and/or custom-produced items. Please check specifications (colour, configuration, specifications, vehicle model, dimensions etc.) carefully prior to purchase.

     13.1.1 If the product/s has a manufacturing defect the product will be reviewed as a warranty matter.

13.2 If the product/s is not a made-to-order or custom-produced item then the item can be returned. However, a return authorisation must be arranged directly with the Utemaster customer service team. A 15% restocking fee will apply.